Contact information

Have a question about an order, tracking update, or product recommendation? We are here to help.

Get in Touch Directly

For all customer support, order queries, and return requests, please contact our team via email:

  • Customer Support Email: cs@WildeBeauty.co.uk

What to Include in Your Message

To help us resolve your enquiry as swiftly as possible, please include:

  1. Your Full Name

  2. Order Reference Number (e.g., #WB-1001)

  3. A brief summary of your query (along with tracking numbers or clear photos if you are contacting us about a damaged or incorrect delivery)

Response Times & Operating Hours

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

  • Response Window: We aim to reply to all email enquiries within 24 to 48 business hours (excluding weekends and UK bank holidays).

  • Please note that sending multiple messages regarding the same order will not speed up response times, as emails are answered strictly in the order they are received.

Quick Self-Help

  • Looking for delivery information? Please check our Shipping Policy for courier updates (Royal Mail, Evri, InPost) and parcel transit guidelines.

  • Need to request a return? Please review our Refund & Return Policy before posting any items back to our warehouse.