Shipping policy

At Wilde Beauty, we aim to get your order into your hands quickly, safely, and securely. Below you will find details on our shipping couriers, handling times, tracking updates, and delivery guidelines.

1. Fully Tracked Shipping

  • Every single order placed with Wilde Beauty is dispatched using a fully tracked service.

  • We do not ship via standard, untracked postal methods. As soon as your order has been packaged and dispatched, you will receive a confirmation email containing your personal tracking link and parcel reference number.

2. Our Delivery Couriers

To ensure maximum safety and reliability based on package size and basket total, we dynamically allocate carriers:

  • Depending on the value, weight, and contents of your order, shipments are handled by Royal Mail, Evri, or InPost.

  • Higher-value parcels are typically assigned to fully tracked and signed-for courier services to guarantee secure transit.

  • Carrier selection is automated at dispatch to provide the most efficient and safest route for your parcel.

3. Dispatch & Processing Times

  • Order Processing: Orders are typically processed and handed over to the courier within 1 to 2 working days (excluding weekends and UK bank holidays).

  • Delivery Estimates: Once dispatched, standard domestic delivery typically takes 2 to 4 working days, depending on the carrier and service level used.

  • Please note that delivery timeframes provided at checkout are estimates and can occasionally be affected by adverse weather, carrier peak seasons, or industrial action.

4. Tracking Your Parcel

  • Once your parcel is scanned into the courier’s network, your tracking page will update with live location milestones.

  • If your parcel is routed via InPost, please monitor your SMS or email notifications for collection codes or locker drop details if a locker service was selected.

  • For Evri and Royal Mail deliveries, you can set inflight delivery preferences (e.g., safe place, preferred neighbor) directly via the courier's official tracking link provided in your dispatch email.

5. Delivery Issues & Lost Shipments

  • Incorrect Delivery Details: Please double-check your shipping address before placing your order. We are unable to redirect packages once they have left our warehouse.

  • Claims for Lost Items: While rare, occasional carrier delays happen. In line with our store terms, a parcel is officially considered lost in transit only after 14 days have passed from the original dispatch date. If your tracking status has stalled or shows no movement after 14 days, please contact our support team with your order number so we can investigate and arrange an immediate replacement or refund.

6. Need Help?

If you have any questions regarding your delivery or have not received your tracking link within 48 hours of ordering, please reach out via our website contact form or email our customer service desk.